When you shop with Aplusliving, our Buyer Protection program ensures your purchases are covered from checkout to delivery. Trusted by over 20,000 Australians, we are committed to delivering a safe, worry-free online shopping experience. Learn how our Buyer Protection policies help create one of Australia’s most secure shopping environments.

Full Refund Policy

Aplusliving offers full refunds in the following circumstances:

Your order is delivered more than 10 days later than the estimated delivery date
The received item is substantially different from its description or images
The item arrives damaged, and you can provide supporting evidence

How Aplusliving Safeguards Your Purchases

Secure Payment Handling	All payments on Aplusliving are securely processed via encrypted gateways. Funds are only released once you confirm satisfactory receipt of your order.
Verified Suppliers	We work exclusively with carefully vetted suppliers who meet our strict quality, reliability, and ethical business standards.
Commitment to On-Time Delivery	We monitor seller delivery performance, and if your item is not delivered on time, you qualify for a full refund.
Product Authenticity Guarantee	Items must match their listed descriptions and photos. If they don’t, you’re eligible for a refund under our Buyer Protection policy.

Simple and Clear Resolution Process

If something goes wrong, Aplusliving offers an easy-to-follow resolution process:

Step 1: Contact the Seller – Many issues are resolved directly via our messaging system within 24 hours.
Step 2: Open a Dispute – If needed, file a dispute within 14 days of delivery, or within 45 days of payment if undelivered.
Step 3: Aplusliving Review – Our support team evaluates all information and delivers a fair decision within 72 hours.
Step 4: Final Resolution – Depending on the case, you will receive a full or partial refund under our protection program.

Our Protection Performance

Our buyer satisfaction speaks through these key statistics:

Protection Metric	Result
Disputes resolved in buyers’ favour	92%
Average dispute resolution time	48 hours
Full refund rate for qualified claims	98.5%
Customer satisfaction with dispute outcomes	96%

Premium Buyer Protection

For extra reassurance, Aplusliving offers Premium Buyer Protection on select purchases, which includes:

Extended dispute period – Up to 90 days (compared to the standard 45 days).
Priority customer assistance – Dedicated support team with 4-hour response times.
Free return shipping – Available for eligible products covered under Premium Protection.
Comprehensive damage protection – Extra coverage for any damage incurred during shipping.

Our Premium program aligns with Australian Consumer Law and enhances your peace of mind when shopping with us.

Our Commitment to a Secure Marketplace

At Aplusliving, building a fair and transparent marketplace is part of our DNA. Our Buyer Protection policy is central to delivering quality products at great value, with 98% of orders completed successfully.

When you shop with us, you’re not just getting a great price—you’re enjoying a reliable and protected shopping experience every time.

Common Questions About Buyer Protection

Question	Answer
How long do I have to file a dispute?	You must open a dispute within 14 days of delivery or 45 days from the payment date if the order hasn’t arrived.
What documents should I provide?	Clear photos or videos showing the issue, screenshots of product descriptions, and tracking numbers if available.
How fast will I get my refund?	Once approved, refunds are generally processed within 3–5 business days.
Are all purchases covered?	Yes. Every item ordered through Aplusliving is backed by our Buyer Protection guarantee.

Need Assistance?

Have questions about Aplusliving Buyer Protection? Reach out anytime at cs@aplusliving.com.au or visit our Help Center. Our Buyer Protection team is available seven days a week to support you.

Aplusliving takes inspiration from trusted programs like eBay’s Money Back Guarantee, thoughtfully adapted to meet the needs of Australian shoppers.

Aplusliving Buyer Protection: Your Complete Safe Shopping Guarantee