At Aplusliving, we enforce a robust Intellectual Property Policy to protect creators’ rights and ensure our marketplace remains trusted by over 50,000 Australian customers. Our IP Guidelines set clear standards for merchants and provide an efficient procedure for rights holders to address potential violations across our 10+ product categories.

Our Commitment to Intellectual Property Protection

Aplusliving is fully committed to protecting intellectual property rights in compliance with Australian intellectual property laws and international regulations. Our comprehensive IP Protection Framework is designed to prevent the sale of counterfeit, pirated, or otherwise infringing goods on our platform.

Prohibited Conduct Under Our Intellectual Property Policy

The following actions are strictly prohibited on Aplusliving, as defined in our IP Guidelines:

Selling counterfeit or pirated products that breach trademark or copyright laws
Unauthorized use of copyrighted content, such as images, text, or digital media
Unauthorized use of trademarks, service marks, or trade dress belonging to others
Unauthorized use of patented inventions or proprietary technologies
Misappropriation of trade secrets or confidential information
Any activity that infringes intellectual property rights under applicable laws

Merchant Obligations Regarding Intellectual Property

All merchants operating on Aplusliving must comply with the following requirements under our IP Protection Framework:

Requirement	Details
Verify Selling Rights	Confirm they have the legal right to sell all products listed on Aplusliving
Prevent Infringement	Ensure no counterfeit, pirated, or infringing products are listed
Follow Legal Standards	Comply with all applicable intellectual property laws and regulations
Provide Accurate Information	Clearly and truthfully describe all products and their origin
Timely Response	Remove any infringing listings within 24 hours upon receiving notification

Reporting Intellectual Property Infringements

If you believe your intellectual property rights are being violated on Aplusliving, our IP Guidelines outline a straightforward reporting process that requires the following information:

Rights Identification: Specify the intellectual property right you claim has been infringed
Material Location: Identify where the infringing material appears on Aplusliving
Contact Details: Provide your full name, address, phone number, and email
Good Faith Statement: Declare that you believe the disputed use is unauthorized
Accuracy Statement: Certify under penalty of perjury that your claim is accurate and that you are the owner or authorized to act on the owner’s behalf
Signature: Include your physical or electronic signature

Submitting a Report Under Our Intellectual Property Policy

You can file an intellectual property complaint through:

Email: cs@aplusliving.com.au
Online Form: Use the Intellectual Property Complaint Form available through your Aplusliving account for faster processing

Our specialized IP protection team reviews all complaints within 48 hours, making Aplusliving’s IP Protection Framework one of the most responsive in Australian e-commerce. For further insights into protecting IP rights, see the World Intellectual Property Organization resources.

Counter-Notice Procedure

If you believe your material was removed mistakenly, you may submit a counter-notice containing:

Required Element	Description
Identification of Removed Content	Precisely identify the content that was removed or disabled
Contact Information	Your full name, address, telephone number, and email
Good Faith Statement	A declaration under penalty of perjury that the content was removed due to error or misidentification
Jurisdiction Consent	Consent to the jurisdiction of the Federal Court for the district of your address
Service Acceptance	Agreement to accept service of process from the original complainant
Signature	Your physical or electronic signature

Policy for Repeat Violators

To uphold intellectual property protection, Aplusliving enforces a strict repeat infringer policy:

First confirmed violation: Warning and listing removal
Second confirmed violation: Temporary suspension (7 days)
Third confirmed violation: Permanent account closure

Severe or systematic infringement may result in immediate account termination without prior warnings. This approach enables Aplusliving to maintain a 99.5% compliance rate with our IP Guidelines.

Disclaimer and Legal Limitations

While Aplusliving respects intellectual property rights, our IP Protection Framework acknowledges that we cannot adjudicate disputes over infringement or non-infringement. We act in accordance with valid notifications and counter-notifications under applicable laws, including the Copyright Act 1968.

Policy Updates

Aplusliving reserves the right to amend this Intellectual Property Policy at any time. Updates will take effect immediately upon posting. Significant updates will be communicated to merchants at least 14 days in advance via email.

Contact Our Intellectual Property Team

For any questions regarding our IP Guidelines or assistance with infringement matters, please reach out to:

Email: cs@aplusliving.com.au
Live Chat: Available Monday–Friday, 9am–4pm AEST

Last Updated: March 2025

Aplusliving works closely with intellectual property experts to keep our IP Protection Framework aligned with current legal requirements and best practices. Our dedication to rights protection ensures a safe, trusted marketplace for all merchants and shoppers.

Aplusliving Intellectual Property Policy