Frequently Asked Questions
Ordering & payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, Google Pay, and buy-now-pay-later options like Afterpay and Klarna. Please see Payment Methods.
Is checkout secure?
Yes, all transactions are handled by reputable, PCI-DSS compliant providers through an encrypted connection. We do not store your complete card information.
Are prices in AUD and do they include GST?
Indeed — all prices are quoted in Australian Dollars and include GST where applicable.
Can I change or cancel my order?
Please reach out to us at [email protected] as soon as possible. If your order has not been dispatched, we will do our utmost to assist you.
Shipping & delivery
Where do you deliver?
We provide delivery across Australia. Currently, we do not offer international shipping.
How much is shipping?
The shipping cost is calculated based on the items and destination, and is clearly displayed at checkout before you complete your purchase.
How long will my order take?
Typically, orders are dispatched within 1–2 business days. Delivery times are approximately 2–8 business days for metropolitan areas and may take longer for regional or remote locations. For more information, see Shipping & Delivery.
How do I track my order?
You will receive a tracking number via email once your order has been shipped, or you can visit Order Tracking.
Why did my items arrive separately?
Some orders may be shipped from various warehouses, so items could arrive on different days at no additional cost.
Returns & refunds
What is your returns policy?
Most products can be returned within 14 days of receipt, provided they are in their original unused condition. Please refer to Returns & Refunds.
My item arrived damaged or faulty — what should I do?
Please contact us at [email protected] within 14 days, including your order number and photos, and we will arrange for a replacement, repair, or refund at no charge to you.
How long do refunds take?
Approved refunds are processed within 3–5 business days after we receive your returned items.
Still need help?
Reach out to our Australian-based support team at [email protected] (Monday to Friday, 9am–5pm AEST) and we will respond within one business day.