Shipping & Delivery

Where we deliver

We provide delivery services throughout Australia, encompassing all major urban areas, regional hubs, and many remote locations. We only ship domestically and do not facilitate international deliveries.

Shipping costs

The shipping fee is calculated based on your cart contents and delivery location. The shipping cost will be displayed at checkout before payment is made. Heavier or larger items may incur higher delivery fees, and certain postcodes in remote regions may have additional surcharges, which will also be indicated during checkout.

Dispatch times

Orders that are in stock are processed and sent out within 1–2 business days. You will receive an email containing tracking information once your order has been shipped.

Delivery timeframes

After dispatch, the estimated delivery times are as follows:

• Australia-wide: 5–12 business days after dispatch

These timeframes are estimates from our carriers and not guarantees. Since we source our products from various warehouses, items in a single order may be delivered separately and on different days.

Tracking your order

Every order is dispatched with tracking capabilities. You will receive a tracking number via email once your order is on its way, allowing you to track its progress at any time on our Order Tracking page.

Delivery addresses & PO boxes

Ensure your delivery address is complete and accurate at checkout, as we may not be able to redirect a parcel after it has been dispatched. Some larger items cannot be sent to PO boxes or Parcel Lockers — it is advisable to provide a street address.

Delayed, lost or damaged parcels

If your order does not arrive within the expected timeframe, or if it arrives damaged, please reach out to us at cs@aplusliving.com.au with your order number and (for damaged items) a photograph. We will follow up with the carrier to resolve the issue. For faulty or damaged products, please refer to our Returns & Refunds policy.