Aplusliving Privacy Policy

This Privacy Policy explains how Zcommerce Pty Ltd (ABN 63 662 069 392), the company behind Aplusliving, (“we,” “our,” or “us”) collects, uses, and shares information about you when you visit www.aplusliving.com.au or use our mobile application (collectively, the “Services”).

By accessing or using our Services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you disagree with any part of this policy, please do not use our Services.

Summary of Key Points

• We collect personal information you provide, information from your interactions with our Services, and information from third parties.
• We use cookies and similar tracking technologies to understand your browsing behavior.
• We use your data to process orders, provide support, communicate with you, improve our Services, and comply with legal obligations.
• We share data with service providers, in legal circumstances, and during business transitions.
• We implement security measures such as 256-bit encryption, but no method of online transmission is completely secure.
• You can access, update, or request deletion of your personal information.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly, including:

1.2 Information Collected Automatically

When you use our Services, we automatically collect information such as:

• Device Information: Device type, operating system, IP address, and network data
• Usage Data: Pages viewed, clicks, shopping activity, and search terms
• Location Information: Approximate location based on IP address or device permissions
• Log Data: Access times, browser version, referring pages, and system activity logs

1.3 Cookies and Tracking Technologies

We and our partners use cookies, web beacons, and similar technologies for analytics, personalization, and advertising:

• Essential Cookies: Required for core website functionality (e.g., login, checkout)
• Performance Cookies: Help us measure site performance and identify issues
• Functionality Cookies: Enable enhanced features and remember your preferences
• Targeting Cookies: Track browsing behavior to show relevant ads

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect site functionality.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders
• Create, manage, and secure user accounts
• Provide, operate, and improve our Services
• Send transactional emails (e.g., order confirmations, shipping notifications)
• Respond to your inquiries and provide customer support
• Send promotional messages, if you have opted in
• Personalize your experience and display relevant content
• Analyze usage patterns to enhance site functionality
• Prevent fraud and ensure the security of our Services
• Comply with legal obligations and regulatory requirements

3. Legal Basis for Processing

If you are located in the EEA, UK, or similar jurisdictions, our legal bases for processing personal information include:

4. How We Share Your Information

4.1 Service Providers

We share information with third-party service providers who help us operate our business, including:

• Payment processors
• Shipping and fulfillment partners
• Marketing and advertising agencies
• IT infrastructure and hosting providers

4.2 Legal Disclosures

We may disclose your information if required by law, to enforce our policies, or to protect the rights, property, or safety of Zcommerce Pty Ltd, our users, or others.

4.3 Business Transfers

If Zcommerce Pty Ltd undergoes a merger, acquisition, or restructuring, your personal information may be transferred as part of the transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We will share your information with other parties when you have given us explicit consent to do so.

5. Your Rights and Choices

5.1 Access and Update

You can access and update your personal information through your account dashboard or by contacting us at cs@aplusliving.com.au.

5.2 Marketing Preferences

You may opt out of promotional communications at any time by clicking the “unsubscribe” link in any email or by updating your preferences in your account settings.

5.3 Cookie Settings

You can adjust your browser settings to manage or disable cookies. Please note that disabling cookies may affect certain features of our Services.

5.4 Data Protection Rights

Depending on your location, you may have rights to:

• Request access to your personal data
• Correct or update your information
• Request deletion of your data
• Restrict or object to processing
• Request a copy of your data in a structured format

To exercise these rights, please contact us at cs@aplusliving.com.au.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

7. Data Transfers

Your information may be processed and stored outside your country of residence. By using our Services, you consent to the transfer of your data to countries that may have different data protection laws.

8. Data Security

We implement administrative, technical, and physical safeguards—including 256-bit SSL encryption—to protect your personal information. However, no method of transmission over the Internet or storage is 100% secure.

9. Children’s Privacy

Our Services are not intended for children under 16 years old, and we do not knowingly collect personal information from children. If we learn that we have collected data from a child under 16, we will delete it promptly.

10. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via our Services or other communication channels. Please review this policy periodically for updates.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: cs@aplusliving.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).