A+ Living

Returns & Refunds

Our 14-day returns policy

If you decide that your purchase isn’t right for you, items can be returned within 14 days of receiving your order for a refund or exchange, as long as they are unused, in their original condition, and returned with all packaging, tags, and accessories.

Your rights under Australian Consumer Law

This returns policy complements your rights under the Australian Consumer Law (ACL). Our products are guaranteed under the ACL, meaning you have the right to a replacement or refund for significant issues and to have items repaired or replaced if they don’t meet acceptable quality standards, provided the failure does not constitute a major failure. Change-of-mind returns are provided in addition to these rights.

How to return an item

  1. Contact us via email at cs@aplusliving.com.au within 14 days of receiving your order, including your order number and the item you wish to return.
  2. We will respond within one business day with instructions for the return and the address to send it to.
  3. Ensure the item is securely packed in its original packaging and return it using a tracked shipping method.
  4. After we receive and inspect the returned item, we will initiate your refund or exchange.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty, or incorrect, please contact us within 14 days with your order number and photos. We will arrange for a replacement, repair, or a full refund at no charge to you, and we will also cover return shipping if the item is confirmed to be faulty.

Return shipping costs

If you are returning an item due to a change of mind, you will be responsible for the cost of return shipping, and the original shipping fee is non-refundable. However, for items that are faulty, damaged, or incorrect, we will cover all return shipping expenses.

Refunds

Refunds that are approved will be processed back to your original payment method within 3–5 business days after we receive and inspect the returned item. Please allow a few additional days for your bank or payment provider to reflect the funds.

Need help?

Please email cs@aplusliving.com.au (Monday to Friday, 9am–5pm AEST).