Aplusliving Frequently Asked Questions (FAQ)

Welcome to our FAQ page, where we answer the most common questions about shopping with Aplusliving. If you need further assistance, feel free to contact our customer support team.

Ordering & Payment FAQ

How do I place an order on Aplusliving?

Simply browse our range, add your chosen items to the cart, and proceed to checkout. Enter your shipping details, select a payment method, and complete your order securely.

What payment methods are accepted?

Aplusliving accepts the following payment options:

• Credit/Debit Cards (Visa, Mastercard)
• PayPal
• Apple Pay and Google Pay
• Afterpay and Klarna Pay (Buy Now, Pay Later)

All transactions are processed securely with full PCI DSS compliance.

Is my payment information safe?

Yes. We use 256-bit SSL encryption and PCI DSS certified systems to protect your data. Card information is never stored on our servers.

Can I change or cancel my order after checkout?

If you need to modify or cancel an order, please contact us within 12 hours by emailing cs@aplusliving.com.au or via live chat. Changes cannot be guaranteed once processing has started.

Products & Quality FAQ

How does Aplusliving ensure product quality?

We partner only with verified, trusted suppliers. All listings are reviewed, and product quality is closely monitored through customer feedback and return rates.

Are all products new?

Yes, unless clearly stated otherwise, every item sold on Aplusliving is brand new and sourced from authorized suppliers.

Where are the products shipped from?

Most items are shipped from warehouses within Australia. Some specialty products may be dispatched from international suppliers, with full tracking provided.

What if the product doesn’t match its description?

If an item is significantly different from its description, you are eligible for a full refund or replacement. Please initiate a return within 30 days.

Shipping & Delivery FAQ

Is shipping free?

Shipping costs vary based on your location, order size, and weight. Rates are dynamically calculated at checkout.

Can I track my order?

Yes. You’ll receive tracking information via email once your order is shipped. You can also track your package anytime in your Aplusliving account under “My Orders.”

Do you offer international shipping?

Currently, we deliver within Australia only. We are working on expanding to more regions soon.

Returns & Refunds FAQ

What is Aplusliving’s return policy?

You may return most items within 30 days of delivery. Items must be unused and in their original packaging unless returning due to a defect.

How do I return an item?

1. Log in to your Aplusliving account
2. Navigate to “My Orders”
3. Select the item and click “Return/Refund”
4. Follow the steps provided

We’ll send you instructions once your return is approved.

Who covers return shipping?

When will I receive my refund?

Once we inspect the returned item, refunds are processed within 5–10 business days. It may take additional time depending on your bank or payment provider.

Account & Customer Service FAQ

How do I create an account?

Click the “Sign Up” button on our homepage, fill in your email and password, or sign up using Google or Facebook for quick access.

What is Aplusliving Plus?

Aplusliving Plus offers benefits such as:

• Faster shipping options
• Exclusive member discounts
• Priority access to promotions
• Priority customer support

Membership is available for $9.99/month or $99/year.

How can I contact Aplusliving customer service?

We’re here to help via:

• Email: cs@aplusliving.com.au
• Live Chat: Monday–Friday, 9am–4pm AEST
• Contact Form: Available on our Contact Us page

Still Need Help?

If you can’t find the answer you need here, please get in touch. We’ll be happy to assist you as soon as possible.

For more detailed policy information, visit our Terms of Use, Privacy Policy, and Shipping & Delivery pages.