Frequently Asked Questions

Ordering & payment

What payment methods do you accept?
We accept Visa, Mastercard and PayPal. Please see Payment Methods.

Is checkout secure?
Transactions are handled by PCI-DSS compliant providers through an encrypted connection. We do not store your complete card information.

Are prices in AUD and do they include GST?
All prices are quoted in Australian Dollars and include GST where applicable.

Can I change or cancel my order?
Please reach out to us at cs@aplusliving.com.au as soon as possible. If your order has not been dispatched, we will assist you.

Shipping & delivery

Where do you deliver?
We provide delivery across Australia. Currently, we do not offer international shipping.

How much is shipping?
The shipping cost is calculated based on the items and destination, and is displayed at checkout before you complete your purchase.

How long will my order take?
Orders are dispatched within 1–2 business days. Delivery takes 5–12 business days Australia-wide. For more information, see Shipping & Delivery.

How do I track my order?
You will receive a tracking number via email once your order has been shipped, or you can visit Order Tracking.

Why did my items arrive separately?
Some orders may be shipped from various warehouses, so items could arrive on different days at no additional cost.

Returns & refunds

What is your returns policy?
Items can be returned within 14 days of delivery, provided they are unused and in their original packaging. Please refer to Returns & Refunds.

My item arrived damaged or faulty — what should I do?
Please contact us at cs@aplusliving.com.au within 14 days, including your order number and photos, and we will arrange a replacement, repair, or refund at no charge to you.

How long do refunds take?
Approved refunds are processed within 3–5 business days after we receive your returned items.

Still need help?

Reach out to our Australian-based support team at cs@aplusliving.com.au (Monday to Friday, 9am–5pm AEST).