Your satisfaction is important to us. If you decide that your purchase isn’t right for you, most items can be returned within 14 days of receiving your order for a refund or exchange, as long as they are unused, in their original condition, and returned with all packaging, tags, and accessories.

This returns policy complements your rights under the Australian Consumer Law (ACL). Our products are guaranteed under the ACL, meaning you have the right to a replacement or refund for significant issues and to have items repaired or replaced if they don’t meet acceptable quality standards, provided the failure does not constitute a major failure. Change-of-mind returns are a courtesy provided in addition to these rights.

1. Contact us via email at [email protected] within 14 days of receiving your order, including your order number and the item you wish to return.
2. We will respond within one business day with instructions for the return and the address to send it to.
3. Ensure the item is securely packed in its original packaging and return it using a tracked shipping method.
4. After we receive and inspect the returned item, we will initiate your refund or exchange.

If your order arrives damaged, faulty, or incorrect, please contact us within 14 days with your order number and photos. We will arrange for a replacement, repair, or a full refund at no charge to you, and we will also cover return shipping if the item is confirmed to be faulty.

If you are returning an item due to a change of mind, you will be responsible for the cost of return shipping, and the original shipping fee is non-refundable. However, for items that are faulty, damaged, or incorrect, we will cover all return shipping expenses.

Refunds that are approved will be processed back to your original payment method within 3–5 business days after we receive and inspect the returned item. Please allow a few additional days for your bank or payment provider to reflect the funds.

For reasons related to hygiene and safety, certain items cannot be returned for change of mind unless they are faulty. This includes personal-care items, opened or used mattresses and bedding, perishable goods, and items that are made-to-order or marked as final sale. These exclusions do not affect your rights under the ACL.

If you need assistance with a return, our team is here to help. Please email [email protected] (Monday to Friday, 9am–5pm AEST).