We provide delivery services throughout Australia, encompassing all major urban areas, regional hubs, and many remote locations. Currently, we only ship domestically and do not facilitate international deliveries.

The shipping fee is automatically calculated based on your cart contents and delivery location. The precise shipping cost will be clearly displayed at checkout before payment is made — there are no concealed charges. Heavier or larger items might incur higher delivery fees, and certain postcodes in remote regions may have additional surcharges, which will also be indicated during checkout.

Typically, orders that are in stock are processed and sent out within 1–2 business days. During busy times, sales, or public holidays, dispatch may take a bit longer. You will receive an email containing tracking information once your order has been shipped.

After dispatch, the estimated delivery times are as follows:

• Metro areas (Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra): approximately 2–8 business days
• Regional areas: approximately 5–12 business days
• Remote areas & WA/NT: may require additional time

These timeframes are estimates from our carriers and not guarantees. Since we source our products from various warehouses, items in a single order may be delivered separately and on different days at no additional cost to you.

Every order is dispatched with tracking capabilities. You will receive a tracking number via email once your order is on its way, allowing you to track its progress at any time on our Order Tracking page.

Ensure your delivery address is complete and accurate at checkout, as we may not be able to redirect a parcel after it has been dispatched. Some larger items cannot be sent to PO boxes or Parcel Lockers — it is advisable to provide a street address.

If your order does not arrive within the expected timeframe, or if it arrives damaged, please reach out to us at [email protected] with your order number and (for damaged items) a photograph. We will follow up with the carrier to resolve the issue. For faulty or damaged products, please refer to our Returns & Refunds policy.