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  • cs@aplusliving.com.au

Return & Refund Policy – Aplusliving.com.au

At Aplusliving.com.au, operated by HYGGO PTY LTD (ABN 26680569653), we are committed to ensuring customer satisfaction. We understand that sometimes a product may not be right for you, and for that reason we provide a clear and fair 14-day return policy. This policy is designed in compliance with Australian Consumer Law (ACL) and reflects our dedication to transparent service.

1. Our Return Policy

Customers may return eligible products within 14 days of delivery. To qualify for a return:

  • The item must be unused and in its original condition.
  • Products must be returned in their original packaging, including all accessories, manuals, and parts.
  • Items must be in resalable condition, free from damage, stains, or modifications.

Products that do not meet these conditions may be rejected or may incur a restocking fee.

2. Change of Mind Returns

If you change your mind about a purchase, you may return the item within 14 days of delivery. Please note:

  • The customer is responsible for return shipping costs in change-of-mind cases.
  • Refunds will be processed once the returned product has been inspected and approved.

3. Faulty, Damaged, or Incorrect Items

We take care to ensure every order is correct and in perfect condition. However, if your item arrives faulty, damaged, or not as described, you are entitled to a free return and a full refund or replacement. To assist us in processing the claim quickly, customers may be asked to provide:

  • Order number and proof of purchase
  • Clear photos of the damage or defect
  • A description of the issue

In these cases, Aplusliving.com.au will cover return shipping costs.

4. Refund Processing

Refunds will be issued to your original payment method within 5–10 business days after the returned product has been received and inspected. Processing times may vary depending on your bank or payment provider.

5. Exclusions from Returns

Some products are not eligible for return, including:

  • Items marked as "Final Sale" or "Clearance"
  • Products that have been used, damaged, or altered
  • Hygiene-sensitive items (such as bedding, pillows, or personal care products) once opened
  • Digital products or downloadable content

6. How to Request a Return

To start a return, please follow these steps:

  1. Email our support team at cs@aplusliving.com.au with your order number, product details, and reason for return.
  2. Our team will review your request and provide instructions, including the return address and any shipping labels if applicable.
  3. Pack the item securely in its original packaging.
  4. Ship the item back within the specified timeframe.

7. Australian Consumer Law (ACL)

Nothing in this policy affects your rights under Australian Consumer Law. Under the ACL, you are entitled to a replacement, repair, or refund if the product:

  • Is faulty or defective
  • Does not match the description or sample shown
  • Is unfit for the purpose for which it was sold

These consumer guarantees apply regardless of our 14-day change-of-mind policy and cannot be excluded.

8. Return Shipping Costs

Responsibility for return shipping costs depends on the situation:

  • Faulty/Damaged/Incorrect Items: Aplusliving.com.au covers return shipping costs.
  • Change of Mind: The customer is responsible for return shipping costs.

9. Exchanges

If you would like to exchange an item for another product, please contact us first. In most cases, you will need to return the original item (within 14 days), and we will issue a refund so you can place a new order for your preferred product.

10. Refund Timeframe

We aim to process all refunds quickly. Once your returned item has been received and inspected:

  • Approval will be confirmed via email
  • Refund will be issued within 5–10 business days
  • Processing times may vary depending on your bank, Afterpay, Klarna, or PayPal

11. Contact Us

If you have questions about our Return & Refund Policy, please contact us:

  • Email: cs@aplusliving.com.au
  • Company: HYGGO PTY LTD
  • ABN: 26680569653
  • Business Hours: Monday – Friday, 9 AM – 5 PM (AEST)

Final Word

At Aplusliving.com.au, we want you to shop with confidence. Our 14-day return policy, combined with your statutory rights under Australian Consumer Law, ensures you are always protected. Whether it’s a change of mind, a faulty product, or a delivery issue, we are here to help. Thank you for choosing Aplusliving.com.au – where your satisfaction is our priority.