This Privacy Policy explains how Aplusliving.com.au, operated by HYGGO PTY LTD (ABN 26680569653), collects, uses, stores, and protects your personal information. By using our website, you agree to the terms of this Privacy Policy. We are committed to protecting your privacy and ensuring compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Commitment to Privacy

We value the trust our customers place in us. We will only collect information that is necessary to provide our services, and we will never sell or rent your personal information to third parties. Our privacy practices are designed to be transparent, secure, and in line with Australian law.

2. Information We Collect

When you use Aplusliving.com.au, we may collect the following types of personal information:

Personal Identification Details: Name, email address, phone number, and billing/shipping address.
Account Information: Username, password, and order history if you create an account.
Payment Information: Limited payment details (processed securely via third-party providers; we do not store your full credit card details).
Transaction Data: Order details, purchase amounts, and product preferences.
Technical Data: IP address, browser type, device information, and cookies.
Marketing Preferences: Newsletter subscriptions or communication preferences.

3. How We Collect Information

We collect personal information in the following ways:

When you create an account on our website.
When you place an order or make a payment.
When you contact us via email or online forms.
When you subscribe to our newsletter or marketing campaigns.
When you browse our website (via cookies and analytics tools).

4. Use of Information

We use your personal information for the following purposes:

To process and fulfil your orders.
To deliver products to your nominated address.
To provide customer support and handle inquiries.
To improve our website and services.
To send promotional offers, newsletters, and product updates (if you opt-in).
To comply with legal obligations under Australian law.

5. Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may share information with the following parties where necessary:

Logistics Providers: Couriers and shipping companies to deliver your order.
Payment Gateways: Trusted providers such as Visa, MasterCard, PayPal, Afterpay, and Klarna.
Service Providers: IT support, website hosting, and marketing platforms.
Legal Obligations: Government or regulatory authorities when required by law.

6. Storage and Security

Your personal information is stored securely using industry-standard practices. We use:

SSL encryption on all checkout pages.
PCI DSS-compliant payment processing.
Restricted access controls for staff handling customer data.
Regular security audits and monitoring.

We will retain your personal data only as long as necessary to provide services or as required by law.

7. Cookies and Analytics

Aplusliving.com.au uses cookies and analytics tools (such as Google Analytics) to improve your browsing experience. Cookies allow us to:

Remember items in your shopping cart.
Understand how customers use our website.
Personalise offers and promotions.

You can disable cookies in your browser settings, but some features of our website may not function correctly without them.

8. Marketing Communications

We may send you promotional emails if you have opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in the email or contacting us directly. We comply with the Spam Act 2003 (Cth) to ensure all marketing practices are responsible and lawful.

9. Accessing and Correcting Your Information

Under the Australian Privacy Principles, you have the right to access and correct your personal information. To request access or correction, please contact us at cs@aplusliving.com.au. We will respond within a reasonable timeframe.

10. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies when you visit them.

11. Children’s Privacy

Aplusliving.com.au does not knowingly collect personal information from children under the age of 16. If we become aware that we have collected such information, we will delete it immediately.

12. International Data Transfers

Our operations are based in Australia, and we do not transfer personal data outside of Australia unless required for payment or technical services. Where such transfers occur, we ensure that service providers comply with privacy obligations equivalent to Australian law.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or business operations. Updated versions will be posted on this page with a revised “Last Updated” date.

14. Your Rights Under Australian Consumer Law

In addition to privacy protections, your purchases are covered by Australian Consumer Law (ACL). If you have concerns about your rights, you can also contact the Office of the Australian Information Commissioner (OAIC) for assistance.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Email: cs@aplusliving.com.au
Company: HYGGO PTY LTD
ABN: 26680569653
Business Hours: Monday – Friday, 9 AM to 5 PM (AEST)

Final Note

At Aplusliving.com.au, we are committed to protecting your privacy while providing a secure and enjoyable shopping experience. By being transparent about how we collect, use, and protect your information, we give you confidence to shop with us knowing your data is safe and handled responsibly.