Aplusliving Return and Refund Policy

Easy and Transparent Return and Refund Policy

At Aplusliving, we offer a simple and convenient return process. Most items are eligible for return within 30 days of delivery, depending on the product’s condition and the reason for return. Our refund procedures vary based on whether the item is faulty, damaged, incorrect, or returned due to a change of mind.

Eligibility for Free Returns

We provide free return shipping in the following situations:

• Faulty or defective items – Items that arrive damaged or malfunctioning
• Shipping damage – Items that arrive broken or unusable due to transit issues
• Incorrect item received – If you receive something different from what you ordered

For these eligible returns, Aplusliving will supply a prepaid return shipping label or arrange a courier pickup free of charge.

Non-Eligible Items for Free Return

Returns based on change of mind or preference are not eligible for free return shipping. In such cases, the customer is responsible for the return cost.

In addition, certain products cannot be returned, including:

All returns must be accompanied by a valid proof of purchase.

Types of Returns Covered

1. Returning Faulty or Damaged Items

If you receive a defective, damaged, or faulty product, Aplusliving will offer either a full refund or a replacement at no cost. You must notify us within 30 days of delivery.

• Return shipping is covered by Aplusliving
• We will issue a prepaid return label or organize a courier collection
• Refunds or replacements will be processed after item inspection

2. Returning an Incorrect Item

If the item you received does not match your order, you are entitled to a full refund or replacement. Returned products must remain unused and in original condition.

• Return shipping is covered by Aplusliving
• We will provide a prepaid label or organize pickup
• Processing occurs once the return is inspected

3. Change of Mind Returns

For change-of-mind returns, the following terms apply:

• Return shipping must be paid by the customer
• The item must be unused, in original packaging, and in resalable condition
• A partial refund may apply if items are returned with visible use or damage
• Original shipping costs (if applicable) are non-refundable

How to Initiate a Return

Follow these steps to request a return:

After your request is submitted, we will email you the return instructions. If your return is eligible, a prepaid shipping label or courier arrangement will be sent.

Refund Process

Once we receive and inspect your returned item, you will be notified of the outcome via email.

• Approved refunds are processed to your original payment method within 5–10 business days
• Bank or payment provider timelines may vary

Delayed or Missing Refunds

If your refund seems delayed:

• Double-check your bank account
• Contact your card issuer as processing times can differ
• Speak to your bank for further investigation

Still need help? Reach out to us at cs@aplusliving.com.au.

Product Exchanges

We only offer exchanges for defective or damaged items. To request an exchange, please contact us at cs@aplusliving.com.au.

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