At Aplusliving.com.au, operated by HYGGO PTY LTD (ABN 26680569653), we aim to make your shopping experience simple, secure, and enjoyable. To help our customers, we’ve compiled a list of frequently asked questions. If your query isn’t answered here, feel free to contact our team at cs@aplusliving.com.au.

1. Orders & Payments

How can I place an order?

Simply browse our product catalogue, add your chosen items to your shopping cart, and proceed to checkout. You’ll be guided through entering your shipping details, selecting a payment method, and confirming your purchase.

What payment methods do you accept?

We offer secure and flexible payment options to suit all customers, including:

Visa
MasterCard
PayPal
Afterpay – pay later in four interest-free instalments
Klarna – flexible pay-later options

Is it safe to shop on Aplusliving.com.au?

Yes. Our checkout is protected with SSL encryption, and all transactions are processed via PCI-compliant payment gateways. We do not store your payment details. You can shop with complete confidence knowing that your information is secure.

Will I receive an order confirmation?

Yes. Once your order is successfully placed, you’ll receive an email confirmation with your order number and details. Keep this for future reference and order tracking.

2. Shipping & Delivery

Where do you ship from?

We ship from local Australian warehouses, ensuring faster delivery and no international delays.

How long does delivery take?

Our standard delivery timeframe is 3–10 business days, depending on your postcode and the weight of your order. Remote areas may experience slightly longer delivery times.

How are shipping costs calculated?

Shipping costs are calculated at checkout based on your postcode and the total weight of your order. You’ll see the exact fee before completing payment.

Can I track my order?

Yes. Once your order has been dispatched, you’ll receive tracking details via email. You can also track your order by visiting our Order Tracking page and entering your order ID and billing email.

3. Returns & Refunds

What is your return policy?

We offer a 14-day return policy. If you are not satisfied with your purchase, you may return it within 14 days of receiving it, provided the item is unused, in its original packaging, and in resalable condition.

How do I request a return?

Contact our team at cs@aplusliving.com.au with your order number and reason for return. We’ll provide instructions on how to return your item.

Do you cover return shipping costs?

If the return is due to our error (e.g., incorrect or defective product), we’ll cover the return shipping. For change-of-mind returns, the customer is responsible for return postage costs.

How long does it take to receive a refund?

Refunds are typically processed within 5–10 business days after we receive and inspect your returned item. Refunds are issued to your original payment method.

4. Products & Stock

Are your products genuine?

Yes. All products sold on Aplusliving.com.au are sourced from trusted suppliers and undergo quality checks before being made available on our store.

Do you restock sold-out products?

In most cases, yes. If an item is out of stock, you may subscribe to back-in-stock notifications on the product page to be alerted when it becomes available again.

Can I request bulk or wholesale orders?

Yes. For larger orders or wholesale inquiries, please contact us directly at cs@aplusliving.com.au. We can provide tailored pricing and shipping options for bulk purchases.

5. Account & Security

Do I need an account to shop?

No, you can checkout as a guest. However, creating an account allows you to save shipping details, track past orders, and enjoy a faster checkout process for future purchases.

How do I reset my password?

Go to the login page, click “Forgot password,” and follow the instructions to reset your password via email.

Is my personal information safe?

Yes. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Your information is only used to process orders and improve services. See our Privacy Policy for details.

6. Customer Support

How can I contact you?

You can reach us anytime at cs@aplusliving.com.au. Our team responds to inquiries within one business day, Monday to Friday, 9 AM to 5 PM (AEST).

What if I have an issue with my order?

If you experience any issue with your order, please contact us immediately with your order number. We’ll investigate and work to resolve the matter quickly and fairly.

7. Legal & Policies

Do you comply with Australian Consumer Law?

Yes. As an Australian registered business, Aplusliving.com.au complies with Australian Consumer Law (ACL). Customers are entitled to remedies for faulty goods, including refunds, replacements, or repairs. These statutory rights apply in addition to our store policies.

Where can I read your policies?

You can find our policies here:

8. Final Note

At Aplusliving.com.au, customer satisfaction is our top priority. We are dedicated to delivering affordable products, transparent policies, and reliable service. Whether you’re shopping for home essentials, lifestyle products, or everyday solutions, we’re here to make your experience smooth, secure, and enjoyable. Thank you for trusting us with your online shopping needs.